Customer value is the non-negotiable end result of every decision we make. To understand the value we provide, we listen intensely to develop fresh insights, efficiencies and ideas that fuels our connections with each other and our network. We provide intimacy at scale (where our scale is in service of intimacy not the other way around), through our broad reaching network and personal connections. We don’t deliberately make decisions that disadvantage one stakeholder group to the benefit of another. We share insights, ideas and best practices in an honest way and help each other grow personally and professionally.

We work persistently with a growth and curiosity mindset recognising that whether its people, systems, purpose, execution: nothing stays still lest it becomes irrelevant. We are focused on achieving all our results. We take accountability, challenging the status quo and identifying efficient ways of providing service and support that will ensure that our community thrives. We are fearless in the way we work to achieve these results and the responsibility we take to be the best.

We are passionate about people: our colleagues, brokers and clients. We treat everyone with respect, fairness and honesty. We celebrate the experience and diversity that people bring everyday and at CBN we are always one. We strive to put what’s right for the team first. We work hard and have fun doing it. We keep it real every day, in every interaction to build trust, respect and deep connections. Whether together or apart, we are one CBN team.