For Insurance Professionals

AUTONOMOUS, CONNECTED, SUPPORTED

We are a community of authorised insurance brokers with a strong connection to their small business clients.
We empower our Authorised Brokers to grow their own businesses with all the support they need.

Our Response to COVID-19

We are globally united in living with a very real yet uncertain health threat. Community Broker Network (CBN) want to assure all our partners and team that we remain committed to delivering outstanding support for our Network. 

Throughout this pandemic, the safety and well-being of our team members, clients, and families are our main priority. We greatly care about our communities and want to do our part to help minimise the spread of the virus.  

In this spirit, CBN are following the current guidance of the Australian government and local health authorities, and implementing key components of our Business Continuity Plan to assist in containing the coronavirus to protect us all. 

What CBN are doing: 

  • The CBN Critical Response team is continually monitoring medical and other available information to keep abreast of developments as they occur. 
  • We are revising our existing Business Continuity Plan (BCP) to ensure detailed plans are established that specifically address the unique characteristics of COVID-19. This includes an assessment of all CBN functions, scenarios that affect our ways of working, including our off-site working capability, and setting up technology and equipment to ensure we can continue to provide service in critical areas. 
  • Our information security systems ensure that our partners’ information remains secure, even when we work remotely.  
  • We are engaging with our partners and external parties to redirect meetings onto secure tele/video conference systems where appropriate. 
  • We are providing ongoing and transparent communications for our employees regarding our continuity plans and prevention measures which include the following:
    • Our team will work remotely from home as needed. This is not new to us; as CBN has embraced remote and flexible working arrangements for many years now. 
    • Resources and tools for our employees and our Network to support the adjustment in the way we work.
    • Further health and safety measures should a team or family member be exposed or contract the virus.
  • Our team are available via email, phone, online meetings and video conferencing to continue to support you. 

The business continuity of CBN Authorised Brokers is a key priority. We want to minimise service disruptions or impacts to your business. Our goal is to offer the high level of quality, responsiveness and support that you have come to expect from CBN.  To support this we have created a dedicated COVID-19 Resource Page on THE HUB with information and resources to help navigate this situation. This page will continue to be updated with new information should the current situation change. 

If you have any additional suggestions or requests that will help you/or our team feel safer during this time, please share them with us by emailing marketing@cbnet.com.au. 

On behalf of all of us at CBN, we are one in getting through this public health situation together. Thank you for your understanding and support during what has been a challenging period for many.  

Wishing you, your teams and your families good health and strength. 

Richard Crawford
Chief Executive Officer
Community Broker Network

HOW TO JOIN

 

You can join us by:

OUR BROKERS SAY

  • Authorised Broker

    Since changing Authorised Broker Networks to CBN in June 2017, the central support, partnership strengths and end value for our clients has placed Connect Business Insurance where it is today

    - Paul Cohalan - Connect Business Insurance - Perth

  • Authorised Broker

    We are very proud to be part of such a proactive and respected Broker Network such as CBN. In the industry that is constantly evolving, it is comforting knowing we have the expertise, skills and knowledge of the amazing support staff at CBN which is further enhanced by the relationship with Steadfast. CBN allow us to maintain ourautonomy as a local broker and at the same time leverage our scale with leading insurers and underwriting agencies. It really is the best of both worlds. With a genuine focus and commitment to helping their Ars succeed in all aspects of their business this trusted relationship sets CBN apart from other network offerings.

    - Peter Palazzo – Essential Insurance Solutions – Mildura, Victoria

  • Authorised Broker

    CBN has enabled our business to grow due to the fantastic business support provided. If we require additional help, the Broker Services picks up the slack. We know the administration and compliance is taken care of, leaving us to do what we do best, look after our clients. The culture of CBN is attractive to us, as it fits with our family, nurturing values. They care about their Broker network. We love being a part of the team.

    - Melissa Donaldson - Allsure Insurance, Tasmania and Victoria

  • Authorised Broker

    Being a new Authorised Representative of Community Broker Network (this is my first week), I have been very impressed with the helpfulness and efficient support I received thus far. Nothing is too much of a bother or effort for the support team andthe training received has been thorough and the trainer had a great understanding of what we required from a systems point of view and was able to handle all queriespromptly and efficiently. The team have all been very warm and friendly. Couldn’t recommend CBN enough!

    - Laura Wannberg – Perth Re

  • Authorised Broker

    I have now been with the CBN Network for 12 mths. The service level from both phone support and personal interaction has been exemplary. Being a new business owner can be daunting. CBN have assisted me with quality systems access, compliance, product training and benchmarking. CBN are a true partner in my business, I couldn’t have done without them.

    - John James – Kerrie Woodards Insurance – South Australia

  • Authorised Broker

    Having previously owned a brokerage I struggled to imagine going to work for a broker as an “employee”. I knew nothing about how the AR model worked and was pleasantly surprised when every item on my list of criteria was ticked (flexibility, access to systems, independence, control of the client servicing process and solid renumeration). The added bonus was the backend Broker Services now Broker Partnering which has allowed me to have some downtime from time to time and recharge the battery knowing that my clients are well looked after in my absence.Having been an AR now for just over 4 years it has provided me with a solid income stream together with the flexibility to work the hours that best fits my family. To sum it up the CBN model is a custom fit for me.

    - Tina Sapoungis - JTS Insurance Solutions Pty Ltd – South Brisbane

  • Authorised Broker

    When we were looking to join an Authorised Broker Network, we were looking for two attributes. Insurer scope and autonomy. We want to be able to offer the best option for our customers, CBN provides us with access to an extensive insurer network and most importantly Steadfast exclusive markets. We feel supported in every aspect of our business, from communication, training, systems and insurer disputes (when we need it), but also have freedom to grow our business in our own direction.

    - Danny Dworjanyn – Method Insurance Brokers - Townsville