WE ARE CBN

CBN is the largest general insurance Authorised Broker network in Australia.

The Community Broker Network (CBN) was formed following the acquisition of Westcourt General Insurance Brokers (WGIB), the subsequent merger with National Advisor Services (NAS) and the transfer of former CGU Authorised Representatives’s into NAS.

CBN is licenced by ASIC as a General Insurance Broker with the following licence of 233750. CBN is a member of the National Insurance Broker Association (NIBA) and has signed up to the Insurance Brokers Code of Practice. CBN is a member of the Steadfast Broker Network.

WE HAVE SIZE

Over 900 individuals across regional and metro locations, servicing clients and business owners across Australia.

WE HAVE SCALE

$982+ Million GWP

WE HAVE PASSION

We are committed to ensuring quality insurance advice is provided by our network so that clients get the best insurance outcomes.

Our strong heritage

The Community Broker Network (CBN) came together from three separate networks: Westcourt General Insurance Brokers (established 1982), NAS Insurance Brokers (established 2001) and the CGU AR Network (tracing back to 1916).

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Our core values

Our core values provide us with a framework for the way we work and helps us enjoy our time at work. Our core values and beliefs define what’s important to us at CBN.

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Our strategic partners

Community Broker Network values the partnerships that empower our network and allows them to access the best in the market to ensure they achieve the best insurance outcomes for their clients.

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POWER OF 3

The Community Broker Network (CBN)

The Community Broker Network (CBN) came together from three separate networks: Westcourt General Insurance Brokers(established 1982), NAS Insurance Brokers (established 2001) and the CGU AR Network (tracing back to 1916).

In 2017, these three networks came together to form one strong network of authorised brokers, servicing more than 160,000 SME businesses.

OUR CORE PURPOSE

Our primary purpose is to empower Authorised Brokers to support their clients in making informed choices that ensures the best insurance outcomes.

VISION

To be the leading Authorised Broker network of choice in Australia for insurance professionals.

OUR GROWTH PILLARS

The Community Broker Network’s pillars are the guiding principles of all that we do and the way we ensure we grow.

Customer-centric
Purpose-led
Authorised Brokers control and own their business
Benefits all stakeholders
Responsible and accountable

OUR CORE VALUES

Our core values give us a framework for the way we work and help us enjoy our time at work.

Our core values and beliefs define what is important to us at CBN.

WE LISTEN:

Customer value is the non-negotiable end result of every decision we make. To understand the value we provide, we listen intensely to develop fresh insights, efficiencies and ideas that fuel our connections with each other and our network. We provide intimacy at scale (where our scale is in service of intimacy not the other way around), through our broad reaching network and personal connections. We don’t deliberately make decisions that disadvantage one stakeholder group to the benefit of another. We share insights, ideas and best practices in an honest way and help each other grow personally and professionally.

WE ACHIEVE:

We work persistently with a growth and curiosity mindset recognising that whether it is people, systems, purpose, execution: nothing stays still lest it becomes irrelevant. We are focused on achieving all our goals. We take accountability, challenging the status quo and identifying efficient ways of providing service and support that will ensure that our community thrives. We are fearless in the way we work to achieve these results and the responsibility we take to be the best.

WE ARE ONE:

We are passionate about people: our colleagues, brokers and clients. We treat everyone with respect, fairness and honesty. We celebrate the experience and diversity that people bring every day and at CBN we are always one. We strive to put what’s right for the team first. We work hard and have fun doing it. We keep it real every day, in every interaction, to build trust, respect and deep connections. Whether together or apart, we are one CBN team.

OUR STRATEGIC PARTNERS

Community Broker Network values the partnerships that empower our network and allow them to access the best in the market to ensure they achieve the best insurance outcomes for their clients.

We are a part of Steadfast, Australasia’s largest general insurance broker network made up of more than 370 brokerages across the region.

We are members of the National Insurance Brokers Association (NIBA), the peak body of the insurance broking profession in Australia.

INSURERS

We have developed relationships with leading insurers, underwriting agencies, premium funders and other strategic partners that empower our network to deliver the best outcome for their clients.