CBN Complaints Officer
1 Campbell Street
WEST PERTH WA 6005
PO Box 1183
WEST PERTH WA 6872
Financial Ombudsman Service (FOS) / Australian Financial Complaints Authority (AFCA)
We are a member of the Financial Ombudsman Service (FOS); which will be known as the Australian Financial Complaints Authority (AFCA) from 1 November 2018, an External Dispute Resolution body which is a free consumer service. If your complaint can not be resolved successfully you have the right to refer the matter to the FOS/AFCA to assist in making an independent assessment of your issue(s). Their contact details are as follows:
You can also find information about FOS/AFCA on their websites listed above.