Home ยป Complaints & Disputes Handling

CBN Complaints Officer

Halcyon House
1 Campbell Street

PO Box 1183

Ph: 08 9480 8900
Email: compliance@cbnet.com.au
Website: www.cbnet.com.au

Financial Ombudsman Service (FOS) / Australian Financial Complaints Authority (AFCA)

We are a member of the Financial Ombudsman Service (FOS); which will be known as the Australian Financial Complaints Authority (AFCA) from 1 November 2018, an External Dispute Resolution body which is a free consumer service. If your complaint can not be resolved successfully you have the right to refer the matter to the FOS/AFCA to assist in making an independent assessment of your issue(s). Their contact details are as follows:

  • Financial Ombudsman Service Australia if lodged before 1 November 2018:
  • Online: www.fos.org.au
    Email: info@fos.org.au
    Phone: 1800 367 287
    Mail: Financial Ombudsman Service Limited
    GPO Box 3
    Melbourne VIC 3001

  • Australian Financial Complaints Authority if lodged on or after 1 November 2018:
  • Online: www.afca.org.au
    Email: info@afca.org.au
    Phone: 1800 931 678
    Mail: Australian Financial Complaints Authority
    GPO Box 3
    Melbourne VIC 3001

    You can also find information about FOS/AFCA on their websites listed above.