What to do if you have a complaint?


We welcome your suggestions, compliments and complaints as an opportunity to improve our service.


If you have any complaints about the service provided to you, please give us the opportunity to put things right by contacting your Authorised Broker about your complaint in the first instance. We will do our best to resolve your complaint within 5 working days.


If your complaint is not satisfactorily resolved within this time, please contact Community Broker Network Pty Ltd’s Complaints Officer:

T:   (08) 9480 8950
E:   compliance@cbnet.com.au
P:   PO Box 1183, WEST PERTH WA 6872.
Please mark the envelope “Notice of Complaint”.


We will try and resolve your complaint quickly and fairly and no later than 30 days from receiving the response.


Community Broker Network Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. AFCA can be contacted at:


W:  www.afca.org.au
E:    info@afca.org.au
P:    1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001


Community Broker Network Pty Ltd is a principal member of NIBA and as such the Community Broker Network Pty Ltd’s staff and Authorised Brokers have adopted the Insurance Brokers Code of Practice.